As the largest wholesale and single copy provider of sales training materials your satisfaction is top priority. Here are shipping and return policy details that protects club members and removes any risk of ordering.
- Distributor and Affiliate Relationships
- Product Returns Procedure
- Shipping and Handling Considerations
- Return of Custom or Licensed Materials
- International Orders (Outside the United States)
Distributor and Affiliate Relationship
Please understand that sales training materials purchased from this catalog are delivered from various warehouses and through a number of affiliate relationships. A portion of your purchase goes to revenue for Sales Problems Solved, a membership buying club.
Before making any returns to a third-party distributor, notify our office of a pending return by faxing +1 (757) 282-7779 your shipping receipt with a cover page noting intention to return. Be sure your shipping receipt and/or cover page clearly notices your full contact information and the distributors. After faxing these details, then contact the distributor for a refund.
If your return is NOT satisfied in 15 days, meaning, you haven't received confirmation of return or replacement, then please contact customer service. Many of our distributors and partners will happily handle your request, but if one of our distributors fails to perform, then you are further protected with the return process below.
Because your satisfaction is important to us, this step helps protect members by allowing our office to follow up on returns and monitor the quality of participating partners.
Product Returns Procedure
To request a return and full refund, call or fax +1 (757) 282-7779 with your request including order number, a copy of your invoice, and your full contact information. Your request may also be made through customer service or email. Be sure to include your order number for fastest response.
It would be really nice if products returned were provided in like-new condition. For any return after 90 days expect an invoice for a 20% restocking fee. However, if for any reason you aren't completely happy with your order, then you may have a full refund (minus shipping and handling.)
Return of Digitally Delivered Products (Including Software)
To return electronic materials, you must provide proof of ownership with both copy of order invoice AND digital product with a statement that you are requesting a refund. Burn related downloadable products to CD or DVD, then remove them from your computer.
When you request a return you'll be given an address to return by mail any CD or DVD's provided, ideally with original packaging. In the case of downloadable Mp3, Pdf, or Exe materials, return electronic materials in ZIP archive attached to an email message for Customer Service to verify.
Before issuing a refund your order will be verified as originating with Sales Problems Solved, orders via third-parties will NOT be accepted.
Shipping and Handling Considerations
Every order is packed and shipped with care. International orders welcome, domestic orders shipped within 24 hour of receipt. When you check out, you'll be able to choose from the following shipping partners:
 |
 |
 |
It doesn't matter your order size, various shipping partners not listed here offer freight and partial container orders. Many sales and marketing training resources featured here may be delivered electronically (making them available immediately after your order is verified.)
Shipping Weights and Quantity
All shipping weights in this catalog are estimated, same with some quantity. In most cases your specific order is weighted and shipped accordingly, depending on packaging and mode of shipping. You'll be notified of back orders, limited availability, but in most cases stock counts in catalog are estimated. Most of our suppliers can get more product if you want them.
Shipping Rates on Large Orders
You'll be charged shipping on your order, however, for large orders arrangements may be made to reduce your shipping. You also have the option to ship under your own accounts or to provide alternative arrangements. These arrangements are made on the telephone, shipping adjustments are required before order processing.
For orders outside the United States and Canada, see International Orders Policy.
Return of Custom or Licensed Materials
In the event you are not satisfied with a custom order or special license arrangement, please address the issue at point of sample. After initial printing you may be responsible for 50% or more of costs associated with your custom order. Returns here may get you banned.
International Orders (Outside the United States and Canada)
Your business is welcome, we ship globally through various carriers, local warehouses, affiliates, and distributors. However, please be aware that most orders ship from the United States and may be subject to delays by customs in your home country. Declarations are made based on order value unless other arrangements are made. In some cases your order can be printed in-country, so please inquire for orders larger than 500 units.
Export Controlled Materials
Any ITAR or export controlled materials may be held depending on country of order origination. This may delay your order. In all cases of order delay you will receive written notice as well as instructions for clearing any questions about export controls.
